Frequently Asked Questions

What is PlayVOD?

The PlayVOD service is an exciting new way to get the latest Nollywood blockbusters direct to your FreeTV Set Top Box without any internet or mobile charges. Just pay for what you watch.

What do I need to get PlayVOD?

You need an approved PlayVOD Dongle and a compliant FreeTV Set Top Box with a good TV signal.

What is a PlayVOD Dongle?

The PlayVOD Dongle is a USB storage device that has been developed to work specifically with your FreeTV Set Top Box.

Where can I access the PlayVOD service?

The PlayVOD service has launched in Kaduna and Abuja and will be coming to other states soon! You need to be able to receive the Free TV service to get the PlayVOD service. Check with your local distributor if your home is in a Free TV coverage area.

What happens if I put my FreeTV Set Top Box into standby?

Nothing! Your PlayVOD service uses clever technology that continues to download movies when your Set Top Box is in standby mode.

What happens if I turn my Set Top Box fully off by removing the power?

Your FreeTV Set Top Box will not be able to download movies whilst it is not receiving power. However, any interrupted or partial downloads will recommence when power is reconnected.

How much does the PlayVOD Dongle cost?

Typically an authorised PlayVOD Dongle will cost around N3,999 (excluding one time activation fee) but some dealers may have special deals or promotions, check your local dealership to find out more.
You can find a local dealer here: Play VOD Dealers
You also get one movie worth N300 free – so you can start watching straight away.

How much does the FreeTV Set Top Box cost?

A new FreeTV Set Top Box with PlayVOD is typically N12,500 but some dealers may have special deals or promotions, check your local dealership to find out more.
You can find a local dealer here: Play VOD Dealers

How much is the PlayVOD Set Top Box Bundle?

Some dealers will be selling special Free TV Set Top Box and PlayVOD Dongle bundles for around N18,000. This package includes the Free TV Set Top Box, PlayVOD Dongle, one-off annual Digital TV Pass and a Free PlayVOD movie.

How many movies does the PlayVOD Dongle come with?

Your PlayVOD Dongle will come pre-loaded with at least 12 movies and more movies are downloaded over time, so you should always get something new to watch.
Also, you get one movie worth N300 free – so you can start watching straight away.

Where can I buy PlayVOD Dongles?

Your local FreeTV dealership will have FreeTV Dongles for sale. You can check for a local dealer here:
Play VOD Dealers

Is PlayVOD only available to FreeTV users?

Yes, you will need a compatible FreeTV Set Top Box to access the PlayVOD service. You can check your Set Top Box compatibility here: Play VOD Dealers

Can I request for specific movies?

You can select any movie that has been downloaded to your PlayVOD Dongle. You can check which movies are available by checking the PlayVOD menu on your FreeTV Set Top Box.

What happens if I connect my PlayVOD Dongle to another computer ?

If you connect your PlayVOD Dongle to another computer it will reformat and you will lose all your stored movies.

What happens if I’ve lost all my movies from my PlayVOD Dongle?

Don’t worry! Your movies will gradually be reloaded to your PlayVOD Dongle, however it might take some time depending on how long you have your Set Top Box switched on.
On average one movie per night should be restored to your Play VOD Dongle.

If my PlayVOD Dongle gets damaged, will there be replacement within the warranty period?

If the fault is a result of a manufacturing defect, and is within 12 months of the purchase date, you should return your PlayVOD Dongle to the dealership you bought it from, with proof or purchase, to obtain a replacement.

Will any USB Dongle work with my PlayVOD service?

No, only authorised, certified PlayVOD Dongles can be used with your PlayVOD service. You can check where to purchase an authorised device here: Play VOD Dealers

What if I insert a different USB Dongle into my FreeTV Set Top Box?

Only authorised PlayVOD Dongles will work with your Set Top Box and PlayVOD service.

How do I know if I have an authorised PlayVOD Dongle?

If your device does not operate properly with your Set Top Box, you can call the Digital Play Customer Service Team or check the model reference to be sure you have an official, authorised device: Play VOD Dealers

How do I pay to watch a movie?

When you select a movie from the PlayVOD catalogue on your FreeTV box you will be given the following options:

1.Pay by Voucher: you need to buy a voucher for N300 or N400 from your local Play dealership and follow the instruction on screen and on the voucher using your mobile phone.
2. Pay by Short Code: this option is coming soon and you will be able to pay using your mobile phone credit balance by sending a text to an SMS short code.
3. Pay by Online Payment via ATM card: Visit http://www.freetv.ng/online/vod.html and pay using your ATM card.

What if I made a payment but did not receive confirmation?

If you have any problems with your movie transaction, you should contact the PlayVOD Customer Service Team on 01 277 8690.
Make sure you check that your FreeTV Set Top Box is connected to a power source and to a terrestrial antenna before you call.

How can I get Customer Support for my PlayVOD service?

You can contact the PlayVOD Customer Service Team via these methods:
Call 01 277 8690
WhatsApp 08171897798

How many movies can the PlayVOD Dongle store at a time?

Your PlayVOD Dongle will usually come pre-loaded with at least 12 movies and more will be downloaded over time. The amount of movies available on your PlayVOD Dongle will vary depending on their length but typically it will store around 18 movies.

Does my box need to be activated or have Digital TV Pass (DAF) for me to be able to use the PlayVOD service?

Yes, you must have a valid active Digital TV Pass (DAF) to use both the FreeTV Set Top Box and the PlayVOD service.

Does the PlayVOD service use the internet?

No, you do not need to be connected to the internet to use your PlayTV service. So, no internet or mobile data charges!

Does it cost me any money to download a movie?

No, your FreeTV Set Top Box downloads movies for free and does not cost you any money in internet charges.

Do I have to pay monthly subscription fee for the PlayVOD service?

No, you only pay for the movies you choose to watch!

How much does a movie cost?

At the moment your PlayTV service has two tiers of movies to choose from, N400.00 for block buster movies and N300 for others.

If I mistakenly pay for the wrong movie, can I request for it to be changed?

No, unfortunately once you have selected and paid for a movie, the transaction can not be cancelled.

How long can I have access to the movie?

You have 72 hours from confirmation to watch your movie. You can watch the same movie as many times as you like during that period.

How many movies can I access per day?

You can purchase up to 18 movies per day.

Can I use the PlayVOD Dongle on another Free TV box?

You can use your PlayVOD Dongle with other compatible FreeTV Set Top Boxes but any pre-existing purchases will not be transferred.

Can I watch other movies on the platform apart from Nollywood?

PlayVOD service launches with 12 Nollywood movies and there are more being added all the time.

If my PlayVOD Dongle is lost or stolen and I purchase a new one, can it be linked to my box?

Yes, when you insert a new, authorised PlayVOD Dongle, it will automatically pair to your FreeTV Set Top Box.

If my FreeTV Set Top Box is damaged, can my Dongle be linked to another box?

Yes but you will loose your purchases as your PlayVOD Dongle is paired to your original Set Top Box.
When you connect your original PlayVOD dongle to the new FreeTV Set Top Box, it will reformat (wipe the data) and start to download the movies again.

What happens if the movie I have watched is incomplete?

There shouldn’t be any instances of an incomplete movie on your PlayVOD Dongle, but if you have experienced this call PlayVOD Customer Services on 01 277 8690 or WhatsApp 08171897798.

What if the picture quality of the movie I have watched is poor?

You should not experience any issues with picture quality but if you do, please call PlayVOD Customer Services on 01 277 8690 or WhatsApp 08171897798.

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