*Continental Satellite Limited (herein referred to as “Play”)

Your privacy is important to us and we strive to ensure that our use of your personal information is lawful, reasonable, and relevant to our business activities with the goal of improving our services and your user experience.  This privacy policy governs personal information which Play may collect from you during your use of our site (including website, mobile site, mobile or web application or any other electronic platform). It is important that you study this privacy policy carefully to understand procedure for use of your personal information. This privacy policy constitutes a part of our Terms of Use and Service.


  1. This privacy policy applies to Play and its successors in title and any person who accesses our site, regardless of the device or technology which such person uses to access it. This policy does not apply to third-party sites, products or services whether or not such sites are linked to, from or advertised on our site.


  1. Play may collect personal information (i.e. private information about an identifiable person), such as your name and surname, gender, age, date of birth, image, and contact details such as; home address, postal address, e-mail address or phone number, social media contacts. In addition Play may collect other personal information such as: (a) device and device event information such as your IP address, unique device identifier, the nature of the device which you used to access our site, geographic location from which you accessed our site or the geographic location of your device, hardware model and settings, operating system type and version, browser type and version, browser language, system activity, crashes; (b) log information such as sit activity information showing when and for how long you accessed and used our site and other site traffic, landing page, pages accessed, number of pages viewed and the order of view, time spent on pages viewed, the number of clicks and user interaction with the site and other site users, as well as exit pages. Play may collect your non-personal information.


  1. Information We Collect

Our Website typically collects two kinds of information about you: (a) information that you provide which personally identifies you; and (b) information that does not personally identify you which we automatically collect when you visit our Website or that you provide us

  • Personally Identifiable Information: Our definition of personally identifiable information includes any information that may be used to specifically identify or contact you, such as your name and surname, gender, age, date of birth, image, and contact details such as; home address, postal address, e-mail address or phone number, social media contacts etc. As a general policy, to facilitate the use of playtv.com.ng content, you must provide personally identifiable information when registering or when using the website.
  • Non-Personal Information: Our definition of non-personal information is any information that does not personally identify you. Non-personal information can include certain personally identifiable information that has been de-identified; that is, information that has been rendered anonymous. We obtain non-personal information about you from information that you provide us, either separately or together with your personally identifiable information. We also automatically collect certain non-personal information from you when you access our Websites. This information can include, among other things, IP addresses, the type of browser you are using (e.g., Internet Explorer, Firefox, Safari, etc.), the third party website from which your visit originated, the operating system you are using (e.g., Vista, Windows XP, Macintosh OS, etc.), the domain name of your Internet service provider (e.g., America Online, NetZero, etc.), the specific areas of the Website that you visit, and the duration of your visit.

4. We Use & Share the Information Collected

  • Personally Identifiable Information: The personally identifiable information you submit to us is generally used to carry out your purchase of Play content. In the event you have become a Play Member, the personally identifiable information you submit to us will be used to identify you as an Play Member and to facilitate your access to Membership benefits. We may also use this information to later contact you for a variety of reasons, such as customer service, providing you promotional information about our products and services or those of our other affiliated companies (“affiliated companies”), or to communicate with you about the services we have provided. In certain instances we may also share your personally identifiable information with our third party vendors performing functions on our behalf (or on behalf of our affiliated companies)? e.g., vendors that process credit card orders and other companies who provide us marketing or promotional assistance, analyze our data, assist us with customer service, etc. Our vendors agree to use this information, and we share information with them, only to carry out our requests.
  • Non-Personal Information: We use non-personal information in a variety of ways, including to help analyze site traffic, understand customer needs and trends, carry out targeted promotional activities, and to improve our services. We may use your non-personal information by itself or aggregate it with information we have obtained from others. We may share your non-personal information with our affiliated companies and third parties to achieve these objectives and others, but remember that aggregate information is anonymous information that does not personally identify you.


Where required, this information may include your personal contact information and/or your company contact information. Play will use this information to reply to your inquiries, to provide you with requested products and services and to contact you regarding new products and services.

By accessing the services of Play and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.


  1. Collection and Use of Non-Personal Information

Play automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. Play may use this information to customize the advertising and content you see and to fulfill your requests for certain products and services. However, Play does not connect this non-personal data to any personal information collected from you. Play may also allow third party companies that are presenting advertisements on some of our pages to set and access their cookies on your computer. Again, these cookies are not connected to any personal information. Third party cookie usage is subject to their own privacy policies, and Play assumes no responsibility or liability for this usage.


  1. Information Sharing and Disclosure

Play may disclose your personal information to third parties who work on behalf of Play to provide products and services requested by you. We will share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information.


We may disclose your personal information to: (a) our affiliates; our employees, contractors and agents if and to the extent that they need to know that information in order to process it for us and/or to provide services for or to us, such as site hosting, development and administration, technical support, financial services such as processing of payments, delivery services, marketing services (only in respect of our site, products and services) and other support services.  We will authorise any information processing done by a third party on our behalf, amongst other things by entering into written agreements with those third parties governing our relationship with them and containing confidentiality and non-disclosure provisions. Such persons may be disciplined, their contracts terminated or other appropriate action taken if they fail to meet their obligations;(b) in order to enforce or apply our terms of use  or any other contract between you and us; (c) in order to protect our rights, property or safety or that of our customers, employees, contractors, agents and any other third party; (c) in order to mitigate any actual or reasonably perceived risk to us, our customers, employees, contractors, agents or any other third party; (d) any third party who acquires (or proposes to acquire) ownership or control of our assets, shares or management, or that of our affiliates, and/or our site, whether by sale, merger, acquisition or otherwise, and/or to any third party from who we acquire (or propose to acquire) ownership or control of assets, shares or management, whether by purchase, merger, acquisition or otherwise; (e) governmental agencies, exchanges and other regulatory or self-regulatory bodies if we are required to do so by law or if we reasonably believe that such action is necessary to: (i) comply with the law or with any legal process; (ii) protect and defend the rights, property or safety of us, our affiliates or our customers, employees, contractors and agents or any third party; (iii) detect, prevent or deal with actual or alleged fraud, security or technical issues or the abuse, misuse or unauthorised use of our site and/or contravention of this privacy policy; (iv) protect the rights, property or safety of members of the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, we may proactively disclose such information to the appropriate regulatory bodies and/or commercial entities); (v) toward the process of issuing or honoring a valid subpoena of any court or tribunal;(vi) we have your express consent to share the information for a specified purpose; (vii) we find that your actions on our websites violate the Play Terms of Use or any of our usage guidelines for specific products or services. (e) We may use your personal information to compile profiles for statistical purposes and may freely trade with such profiles and statistical data, provided that the profiles or statistical data cannot be linked back to you by a third party.


  1. User ID Tracking

Play uses Google Analytics to track and analyze website visits and usage. Google Analytics uses a unique User ID when a user is authenticated and logged in. On Behalf of Play, Google Analytics tracks users flow, location by country, language, browser and operating system, internet service provider and devices used to access playtv.com.ng. Play tracks this information to improve service to its clients but will not upload any data that allows Google to personally identify an individual (such as name, Social Security Number, email address, or any similar data), or data that permanently identifies a particular device (e.g. IP address). To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. For more details on installing and uninstalling the add-on, please see the relevant help resources for your specific browser.


  1. Consent

If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to Play. If you have provided personal information to Play and no longer consent to its use or disclosure as outlined herein, please notify Play at info@playtv.com.ng.


9. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


  1. Security

Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your playtv.com.ng information is protected for your privacy and security. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Further, Play retains your personal information only as long as necessary to fulfil the purposes identified above or as required by law. Play may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of Play’s websites after any such amendments signifies your acceptance thereof.

11.  Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your children has provided us with Personal Information, please contact us. If we discover that a Child under 13 has provided us with Personal Information, we will delete such information from our servers immediately.


  1. Public Forums

We may offer chat rooms, blogs, message boards, bulletin boards, or similar public forums where you and other users of our Websites can communicate. The protections described in this Privacy Policy do not apply when you provide information (including personal information) in connection with your use of these public forums. We may use personally identifiable information and non-personal information about you to identify you with a posting in a public forum. Any information you share in a public forum is public information and may be seen or collected by anyone, including third parties that do not adhere to our Privacy Policy. We are not responsible for events arising from the distribution of any information you choose to publicly post or share through our Websites.


Other Uses & Information

  • IP Addresses: An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet. Web servers (computers that “serve up” web pages) automatically identify your computer by its IP address. When visitors request pages from our Websites, our servers typically log their IP addresses. We collect IP addresses for purposes of system administration, to report non-personal aggregate information to others, and to track the use of our Website. IP addresses are considered non-personal information and may also be shared as provided above. We reserve the right to use IP addresses and any personally identifiable information to identify a visitor when we feel it is necessary to enforce compliance with our Website rules or to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Website, or other users; or (d) in an emergency to protect the health and safety of our Website’s users or the general public.
  • Cookies: “Cookies” are small text files from a website that are stored on your hard drive. These text files make using our Website more convenient by, among other things, saving your passwords and preferences for you. Cookies themselves do not typically contain any personally identifiable information. We may analyze the information derived from these cookies and match this information with data provided by you or another party. If you are concerned about the storage and use of cookies, you may be able to direct your internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your hard drive through your internet browser or other programs. Please note, however, that some parts of our Website will not function properly or be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.
  • Email Communications: If you send us an email with questions or comments, we may use your personally identifiable information to respond to your questions or comments, and we may save your questions or comments for future reference. For security reasons, we do not recommend that you send non-public personal information, such as passwords, social security numbers, or bank account information, to us by email. However, aside from our reply to such an email, it is not our standard practice to send you email unless you request a particular service or sign up for a feature that involves email communications, it relates to purchases you have made with us (e.g., product updates, customer support, etc.), we are sending you information about our other services, or you consented to being contacted by email for a particular purpose. In certain instances, we may provide you with the option to set your preferences for receiving email communications from us; that is, agree to some communications but not others.
  • Transfer of Assets: As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or all (or substantially all) of our assets, the personally identifiable information and non-personal information we have about you will be transferred to and used by this acquiring entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.
  • Other: Notwithstanding anything herein to the contrary, we reserve the right to disclose any personally identifiable information or non-personal information about you if we are required to do so by law, with respect to copyright or other intellectual property infringement claims, or if we believe that such action is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our Website, or other users; or (d) in an emergency to protect the health and safety of our Website’s users or the general public.


  1. Accuracy of your personal information

We are careful to ensure that your personal information is accurate, complete, not misleading, and up to date.  Please let us know if, to your knowledge, any information we have about you is incorrect, incomplete, misleading or out of date, by notifying us. We will take reasonable steps to correct or update the relevant information accordingly having regard to the purpose for which the information was collected or used. If you contest the accuracy of your personal information, we may elect to verify its accuracy and, if we do so, we may restrict the processing of the contested information for a reasonable period while we verify its accuracy.


  1. What you can do to protect your personal information

People have different privacy concerns. Our goal is to be clear about what information we collect so that you can make meaningful choices about what you make available. For example, you may – (a) manage your privacy settings/permissions at the time of giving us your permission or at any time thereafter, by changing your settings by clicking on “My profile” on our site or on a relevant social networking site, or in any other manner which we make available on our site from time to time; (b) set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being sent by us; (c) request us to indicate what personal information of yours we have on our systems; (d)  request us to correct or update your personal information  or to destroy or delete your personal; (e) object to any unlawful processing of your personal information.


  1. Direct marketing


When you register on the site you may choose whether to receive marketing communications from us.  You may also manage it in your privacy settings on our site. You may refuse to accept, require us to discontinue, or pre-emptively block any approach or communications from us if that approach or communication is primarily for the purpose of direct marketing (“direct marketing communications”). You may opt out of receiving direct marketing communications from us: (a) at the time of registering on the site by ticking the relevant “opt-out” box; and (b) at any time by requesting us (in any manner, whether telephonically, electronically, in writing or in person) to desist from initiating any direct marketing to you.


  1. Changes to this policy


We may change this privacy policy from time to time.  If we do so, we will post the revised policy on our site and take reasonably practicable steps to ensure that you are aware of the updated privacy policy (including, if we have your e mail address, e-mailing you notifications of the updated privacy policy